Privacy Policy
How we look after the personal information you give us.
Last updated: 17 October 2026
Who we are
Stairlifts Colchester ("we", "us") supplies, fits and services stairlifts in Colchester and north Essex. We are the data controller for personal information collected through this website. Our address is Hammonds, Harpers Hill, Nayland, Suffolk CO6 4NT. You can contact us about privacy through our contact form.
What information we collect
- Enquiry details: your name, phone number, email address, postcode, the type of stairlift you are interested in, and any message you write, when you submit a form or use the cost calculator.
- Calculator choices: the options you selected and the estimate shown, if you choose to send them to us.
- Technical details: a shortened or hashed version of your IP address and your browser type, kept to prevent spam and abuse, and the page you were on when you contacted us.
- Health and mobility information: only if you choose to tell us, for example in the message box. We use it solely to recommend a suitable stairlift. Please share only what you are comfortable with.
Why we use it and our legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Replying to your enquiry, arranging a survey and giving you a quote | Taking steps at your request before a contract, and our legitimate interests in running our business |
| Fitting, servicing and supporting a stairlift you buy | Performance of a contract |
| Keeping records for tax, warranty and safety | Legal obligation |
| Preventing spam, fraud and abuse of our forms | Legitimate interests |
| Any health information you volunteer | Your explicit consent, which you can withdraw at any time |
We do not send marketing emails or texts unless you ask us to, and we do not sell your information.
Who we share it with
- Our own staff and fitting engineers, so they can visit and fit your stairlift.
- Service providers that help us run the business, such as website hosting and email delivery. They process data only on our instructions.
- Your occupational therapist, landlord or the council, but only if you ask us to or give your permission, for example to support a grant application.
- Authorities, insurers or advisers where the law requires it or we need to protect our legal rights.
How long we keep it
Enquiries that do not go ahead are kept for up to 24 months so we can answer follow-up questions, then deleted. Records of stairlifts we supply, fit or service, including warranty and safety records, are kept for six years after the contract ends. Spam-prevention data is kept for no more than 90 days.
Security
Our forms are sent over an encrypted connection. Enquiries are stored in a private database behind a password protected area that only authorised staff can use. No system is perfectly secure, but we take sensible steps to protect your data.
Your rights
Under UK data protection law you can ask us to access, correct, delete or restrict the use of your personal data, object to our use of it, ask for it in a portable format, and withdraw consent you have given. To use any of these rights, use the contact form. We will respond within one month.
Complaints
If you are unhappy with how we use your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies
This website uses only essential cookies and similar storage. See our cookie policy.
Changes
If we change this policy we will update the date at the top of this page.